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Medical Call Center and Tele-health Blog

SironaHealth's corporate blog covers all topics relating to healthcare contact centers — Outsource Services, Quality Improvement, Technology, Operations, and Recruitment.

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Latest Posts

3 Ways to Add Value to Your Physician Referral Program
Nurse Advice Lines Aid Consumers in Search of Answers
If Doctors Flew Airplanes... A Review of "The Checklist Manifesto"
Is Your ER Diversion Strategy Targeting The Wrong Patients?
ASA, NAL, NCQA-What? Health Call Center Acronyms Revealed
Why No One Shows Up To Your Health Classes, Events, or Webinars (And What to Do About It)
5 Key Data Points to Focus On When Managing A Nurse Advice Line
The Truth About Nurse Answer vs. Nurse Callback Triage Models
4 Reasons Why the Medical Home Model Will Succeed
4 Effective Ways to Integrate Data With Your Outsource Call Center

SironaHealth's Medical Call Center Blog

3 Ways to Add Value to Your Physician Referral Program

Nurse Advice Lines Aid Consumers in Search of Answers

If Doctors Flew Airplanes... A Review of "The Checklist Manifesto"

Is Your ER Diversion Strategy Targeting The Wrong Patients?

ASA, NAL, NCQA-What? Health Call Center Acronyms Revealed

Why No One Shows Up To Your Health Classes, Events, or Webinars (And What to Do About It)

5 Key Data Points to Focus On When Managing A Nurse Advice Line

The Truth About Nurse Answer vs. Nurse Callback Triage Models

4 Reasons Why the Medical Home Model Will Succeed

4 Effective Ways to Integrate Data With Your Outsource Call Center

Good Customer Service: The Lifeblood of Your Health Call Center

Why Health Information Alone Won't Keep Patients Out of the ER

Get Past Cold Call Suspicions - Engage Members Through Your Nurse Advice Line

Why No One's Listening: A Guide to Audio Health Library Success

How Smart Hospitals Improve Registration Rates for Classes/Events

Are Your Call Sampling Methods Right for a Health Contact Center?

Managing Telephone Triage Quality Within a Remote Workforce

Adopting a New Nurse Triage Guideline: A H1N1 Case Study

Quality and Clinical Services: Incentives and “Unintended Consequences”

Quality and Clinical Services: The Organizational Immune System

Wishing You a Happy Holiday from SironaHealth!

URAC Highlights the Importance of Accredited Health Call Centers

Adding Online Call-Back Requests Can Increase Nurse Line Use

Five Changes To Your Website That Will Increase Physician Referrals

Top 6 Nurse Advice Line Trends for Flu/H1N1 Calls

H1N1 and the Promise of Increased Nurse Triage Call Volume

Medical Call Center Metrics: Laying the Foundation for Quality

Medical Call Center and Tele-health Blog

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